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Textbooks & Course Material FAQ
Why order through the Online Bookstore?
eCampus is SUNY Morrisville's official bookstore and by ordering through the Online Bookstore, they guarantee you will receive the correct items for your courses. Their dedicated customer service department is available to answer any questions you have. Finally, eCampus monitors all orders daily to ensure you receive books as quickly as possible and before the start of class.How do I order my textbooks?
As soon as you have your class schedule you can order your textbooks online via Web For Students; you can watch this video for step by step instructions. This will make sure you have your books on the first day of class, and your Financial Aid funds will likely be available to you sooner.What should I expect after I place a textbook order?
Once you place your order you will receive a minimum of three emails: One that confirms your order, one shipping confirmation with tracking information, and one notification that the book has arrived at the Campus Store and is available for pickup.Why are there no textbooks listed for my class?
If you do not see a textbook listed for a particular class, this could be because either there is no text required for the course of the instructor has not yet made a textbooks decision. You will need to check back periodically to see if a book has been added.My professor needs me to order Inclusive Access. What is it?
Inclusive Access Inclusive Access is a digital learning program aimed toward helping students navigate the world of increasing textbook prices while offering students immediate access to their course materials. This service offers students instant access to online course materials, like textbooks and class websites, at the lowest possible price. Students will be notified which courses are participating in the Inclusive Access digital learning program when ordering textbooks. Inclusive Access materials are billed via your student account, and will automatically be available via Blackboard on your first day of classes. If you need help, please schedule an appointment and we will walk you through it.I need help with course materials and Inclusive Access. Where do I start?
Book an appointment with us and we'll walk you through the process and answer your questions.Will textbook prices change?
The Online Bookstore's goal is to offer students the most competitive price for their textbook purchases. With our competitive pricing model, textbook prices are subject to change based on market prices and inventory conditions.What are Marketplace books?
Marketplace books are items listed and shipped by individual sellers, such as other students and parents. These sellers must confirm your order within three business days. Each marketplace book has its own condition description and shipping cost associated, so please be sure to read the item's description before ordering. Not all marketplace items are available for expedited shipping and these items will arrive separately from the rest of your order.When will my books be shipped?
Books are shipped based on availability. The availability of each book will be indicated under the condition of each item. If a book is in stock and your order is placed before 11 AM EST, it will ship same day. Any orders placed after 11 AM EST will ship the next business day. If all items are not in stock, your order will ship complete. This means the order will be held and shipped once the entire order is filled. If the order has not yet been filled and it is within two weeks of the course start date, items will ship as they become available and you may receive multiple packages. Your books will be shipped via your selected shipping method and delivered Monday through Friday.Where should I ship my books?
When entering shipping information, you will have the option to check the “Ship to Campus” option to ship directly to your campus for pickup. You may also choose to ship your books to your home address or an alternate address, which is especially useful if you are taking remote classes. Please note: Books and lab manuals are not kept at the Campus Store; they are shipped to us after your order is placed.My class requires kit/uniform/other. How do I get that?
Kits, uniforms, lab coats and more that are required for your course can be ordered on the Campus Store website and shipped to your home or to the Campus Store for pick up. Most professors include a link to the additional required materials, or you can browse our collection online, look for Order Course Supplies under Textbooks & Supplies. We also carry a wide range of electronic accessories in our store. If we don't have what you need, ask us about placing a special order.How do I order tools for my class?
First, get your quote from either Napa or Snap-On. Then email that quote to email@example.com. We will use your applicable funds to place the order on your behalf. Any tool orders will be shipped and delivered directly to the Auto Department. If you will be using Financial Aid, you can apply for a book voucher to start this process and the order is non-taxable.May I order my books using my Financial Aid?
Yes. If you have funds loaded to your student account you may use that to purchase your textbooks. The funds will be available to apply to your purchase on the payment screen. If your funds do not cover the cost of the order, you will need to use a credit or debit card to cover the remaining total.Is there a way to get my Financial Aid refund faster?
Yes! Signing up for direct deposit will expedite your refund. You can do this by logging into Web for Students, and selecting Student Account under the Student Information & Financial Aid section. Then select Student Account, Billing & Payments, then Submit. Scroll to the bottom of the page and select the blue button that says E-Billing & Payments. You may be prompted to fill out a PIN - you will need to fill it out. Select Manage Refunds and follow the prompts. Finally, log out of Web for Students.Why do I need to enter credit card information if I am paying Financial Aid?
If you are renting any of your textbooks a credit card is required to keep on file as collateral. In the event that your rental book is not returned by the rental return date or is returned damaged your card will be charged the price of a new copy. The card must have an expiration date that is beyond the rental return date to be accepted. If the rental textbooks are returned to us on time and in good condition, this credit card will not be charged.Why do I need to enter credit card information if I am only renting a textbook?
A credit card number is required to place a rental order. This information will be used as collateral to ensure the rental is returned by the due date. The card will not be charged if the rental is returned on time.When does my credit card get charged?
Your credit card will be authorized and charged upon placing your order. If you are renting books, your card will remain on file in case the rented items are not returned in saleable condition or not returned at all.What if I don't have a debit/credit card; can I still order?
Yes, you can use your campus card to place an order. If you have a family member that wants to help pay for your books, they can purchase eCampus gift certificates by visiting the Online Bookstore at morrisville.ecampus.com and selecting “Gift Certificates” at the bottom of the screen under “Quick Links”. Please note – these gift certificates are for use at the Online Bookstore only.Where can I find my order information, order status, etc.?
Select “My Account” at the top-right corner of the SUNY Morrisville Online Bookstore. After signing in to your account, you can check the status of your order, buyback, or return.Who do I need to contact with questions regarding orders?
Please contact the Online Bookstore Customer Service department for textbook questions at 859.209.6958 or firstname.lastname@example.org. For all other questions, please contact the Campus Store at 315.684.6073 or email@example.com.Do you take debit cards? What credit cards do you take?
Yes, we do take debit cards, as long as they have the Visa or MasterCard logo. We also accept Visa, MasterCard, American Express, Discover credit cards, and PayPal for payment of online purchases.Will I get my money back if I return my books?
If they are returned within 30 days of the start of classes you will receive a full refund. After the 30 day period expires, you will have to sell the book back to eCampus at morrisville.ecampus.com. (Refund is less shipping)How do I sell my textbooks back to the SUNY Morrisville Online Bookstore?
Representatives from the Online Bookstore will be on site at the end of each semester for you to return rentals and sell your textbooks for cash. You can also sell textbooks online 24/7 at morrisville.ecampus.com.
- Select the Sell Textbooks button.
- Enter the ISBNs of the books you wish to sell (up to 8 at a time) and select Get Quote.
- You can select whether you want to receive a check, direct deposit, or in-store credit. If in-store credit is selected, an additional bonus will be added to the buyback amount. The credit will be available on the payment screen when future orders are placed.
- Select the textbooks you wish to sell back and choose Sell This Book.
- Enter your login information or continue as a New Customer if this is your first time selling back.
- Select the method of payment you would like to receive.
- Print your free UPS label and stick it on the box in which you will ship your books.
- Be sure you take the books to a UPS location and NOT the post office.
- Wait for your payment! Checks and direct deposit may take up to 4-6 business days. In-store credit should be available within 3-5 business days of delivery to our warehouse.